Last updated: May 2026
We ship throughout Spain: the mainland, the Balearics, the Canary Islands, Ceuta and Melilla. Shipping is free on orders of €60 or more; below that it costs €5.50 to every destination. Estimated delivery is 3-5 working days from order confirmation for the mainland and the Balearics; for the Canaries, Ceuta and Melilla it may take longer because of customs formalities. All orders are sent with a tracking number.
These territories lie outside the European Union customs and VAT territory, so every shipment requires a customs declaration (DUA). On arrival, delivery may be subject to local taxes — IGIC in the Canaries, IPSI in Ceuta and Melilla — and to any customs handling fee charged by the carrier. These amounts are NOT included in the product price or the shipping cost, and are paid by the recipient on delivery. If you are unsure, write to forwe@outlook.es before ordering and we will help you.
Each item is a one-of-a-kind second-hand piece: stock is limited to one unit and may sell out during checkout. If an item sells out after your payment, we will refund you in full.
You have 14 calendar days from delivery to withdraw from the purchase without justification. To exercise it, contact forwe@outlook.es. The item must be returned in the same condition in which it was received, keeping the ForWe tag.
Once the item is received and checked, we refund the amount paid via the same payment method, within 14 calendar days of being notified of the withdrawal. We may withhold the refund until we have received the item.
Direct return costs are borne by the buyer, unless the reason is our error or a defect not stated on the product page, in which case we cover the cost and the replacement or refund.
If you receive an item with an undisclosed defect or an error in your order, contact us within a reasonable time and we will resolve it at no cost to you, in line with the rules on guarantees for second-hand goods.
If something has gone wrong, please write to forwe@outlook.es first and we will try to resolve it with you. We will answer your complaint as soon as possible and in any case within fifteen days of receiving it, giving you an acknowledgement and a reference code. If we cannot reach an agreement, you may contact your local consumer information office (OMIC) or the consumer affairs authority of your autonomous community. The European Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available. ForWe is not affiliated to any consumer arbitration board, so submission to consumer arbitration is voluntary for both parties.